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Your satisfaction is our primary concern. Please contact us in advance of your intention to return or exchange product, so that we can assist you during the process. All claims must be done within 14 days of receipt. In case you do send us back the items, please make sure to keep a proof of postage as me may need you to provide it if we fail to received the items back. We will do our best to process returns within 5 business days of receipt and a refund will be issued through the method used for payment.
You mistakenly ordered the wrong items.
Please contact us within 14 days of receipt and we would gladly offer you a full refund or exchange, provided you return the items in their original saleable condition. In such case, we are unable to cover for the shipping costs to return the items to us. In case of exchange, we will also ask you to cover the additional shipping costs. The shipping charge of GBP 5 will be payable if the subsequent refund reduces the original order amount to below the free shipping threshold of GBP 50.
You received the wrong items.
Please contact us within 14 days of receipt and we would gladly arrange for a free return of the items and offer you a full refund or exchange.
Your items were damaged during the delivery.
Please send us a picture of the damaged / defective products within 14 days of receipt and we would gladly offer you a full refund or exchange.